PositionTechnical Support Assistant
Reports toHiu Nam Cheung (IT Director)
StatusPart Time, (7 hours/week), Non Exempt


Technical Support Assistant will be tasked for monitoring and maintaining agency’s computer systems, networks, and electronic devices (on site and/or off site support for after school programs). This position will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues.


  • Install & configure company’s hardware, operating systems, and applications
  • Maintenance and monitoring of computer networks and systems
  • Assist and support IT manager in day-to-day activities
  • Provide technical support assistance to staff
  • Answer and respond to calls and mails relating to staff’s technical issues
  • Document all calls relating to technical problems and inquiries in internal call database
  • Keep up to date on latest trends and solutions in technology aspects
  • Collaborate with other CYC programs to support special projects and events
  • Other duties as assigned by the supervisor


  • Two or more years of experiences in desktop support and hardware maintenance or related
  • Experience involves Linux/Unix or Cisco technologies in a plus
  • Willingness and can quickly learn new technologies
  • Possess strong interpersonal, organizational, conflict mediation, facilitation, and leadership skills
  • Excellent technology skills (familiar with Google suites, Microsoft Office, PC and Mac, etc.)
  • Capacity to multi-task, work independently, and meet strict programmatic deadlines.
  • Willingness to work some evenings and weekends.
  • Able to lift or move at least 25lbs.
  • Ability to pass TB health clearance and fingerprint clearance from the Department of Justice and FBI.


Please submit cover letter and resume to CYC Main Office via email: [email protected]

Attn: Technical Support Assistant

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